How can I contact you?
You can email us at firstname.lastname@example.org or you can contact u by phone or WhatsApp : +31 (0)650445004
Are all items handmade?
All items are handmade. That why it is possible that you find some imperfections on your item. You can truly see the beauty of the work of the artisans, made with love and high skills.
What ways are there to pay?
You can pay through the following options: IDEAL; credit card or bank transfer NL13 INGB 0008328497/ BIC ???. If you to choose to pay by bank transfer, you must mention the order number.
How much are the shipping costs?
The shipping costs depends on the weight. For orders within the Netherlands, the costs are 6,95 (max 10 kg) and for other country’s it differ. For orders from € 100, – no shipping costs are charged within the Netherlands. When you place your order, the shipping costs will appear at the payment screen.
Do you ship outside the Netherlands?
Yes we ship worldwide.
How long does it take to receive my order?
We strive to deliver orders within the Netherlands in 2 to 3 business days. Orders outside the Netherlands differs per country.
Can I return my order?
You can return your item within 14 days after receiving your order. Send us an e-mail at email@example.com. It is important that the returning items are unused and in a solid packaging. The shipping costs for returning are for you.
Is it possible to order an item that is out of stock?
Send us an e-mail at firstname.lastname@example.org and we will see if it is possible.